Challenge:
The medical office had a 32% missed-call rate due to limited staff, making it impossible to answer all appointment calls or handle callbacks efficiently. Missed calls meant lost opportunities for new patient appointments.

Solution:
VoizGenie implemented a visualized call management system combined with an offshore team to prioritize new appointment calls. This allowed the office to handle more inquiries promptly, reducing missed calls and improving patient experience.

Results:

• 7% increase in new patient conversion rate
• 11% growth in revenue through repeat visits
• Improved appointment scheduling and follow-up efficiency
• Streamlined call management even with limited on-site staff