Challenge:
The insurance company operated over 40 branches with different phone providers for many years. While service was generally reliable, they had no visibility over call activity or handling patterns due to limited reporting and a complex, disjointed setup.

Solution:
VoizGenie consolidated all branches onto a centralized VoIP system with robust reporting, call analytics, and missed call tracking. This gave management complete visibility into call volumes, routing efficiency, and staff utilization.

Results:

• Immediate monthly savings of $7,200 (46% reduction in costs)
• Improved call visibility and analytics
• Enabled management to optimize staffing, reallocating agents where they were needed most
• Streamlined operations across all 40+ branches