Challenge:
The office handled a high volume of night and weekend calls via an After-Hours vendor. Patients were dissatisfied because agents could only take messages, leading to delayed responses and poor patient satisfaction.

Solution:
VoizGenie deployed a smart AI agent to manage after-hours calls, take messages accurately, and prioritize them for prompt follow-up. The AI handled calls 24/7, improving response times and patient experience.

Results:

• $4,300 monthly savings on after-hours vendor fees
• Increased patient satisfaction due to faster response
• Streamlined after-hours communication
• Freed staff from handling low-value administrative tasks